Privacy Policy

01Who we are

Upfix Appliance LLC repairs, installs and maintains home appliances across Orlando and Central Florida. We are a Florida-registered company, Document #L23000299766, and we operate as a mobile service — we work in your home, and we have no walk-in location.

This policy covers upfixappliance.com and the information we handle when you contact us or book a service.

02What we collect

Only what a technician needs to show up at the right door with the right parts:

• Your name and contact details — phone number and email address, so we can confirm the appointment and reach you if the technician is running late.
• The service address — where the appliance is.
• What is wrong — the appliance, the brand, the model where you know it, and the symptom. This is what lets us load the likely parts before we leave the shop.
• Job records — what we diagnosed, what we replaced, what we charged, and photos of the work when the job calls for them.

You give us this information directly: over the phone, by email, or through our online booking page. We do not buy contact lists, and we do not collect information about you from data brokers.

03How we use it

• To schedule, perform and invoice the service you asked for.
• To reach you about that specific appointment — confirmations, arrival windows, delays.
• To honor the 30-day warranty, which means keeping a record of what we did and when.
• To meet our own legal and accounting obligations.

04Calls and text messages

When you give us your phone number to book a service, we use it for that service: to confirm the appointment, to tell you the technician is on the way, and to follow up if a part has to be ordered.

If you opt in to appointment reminders by text message, message and data rates may apply. Reply STOP to any message to stop receiving them, or HELP for assistance. Opting out of text messages does not cancel your appointment — we will call you instead.

We do not send marketing texts to customers who have not asked for them.

05Who else sees it

A small number of companies handle parts of our operation, and they see only what they need to do their job:

• Workiz — our scheduling and invoicing system. When you book online, your appointment details go here.
• Microsoft 365 — our email. Anything you write to us lives there.
• Parts suppliers — when we order a part for your appliance, they get the model number, not your name or address.

Beyond that, we share information only when the law requires it, or to protect our rights and the safety of our technicians and customers.

06The website itself

This site is deliberately simple. It has no login, no shopping cart, and no forms that store what you type — the booking form lives on our scheduling provider's own site, and you can see the address change in your browser when you go there.

Three things do load from other companies when you open a page:

• Google Maps, on the coverage section of our home page, so you can see where we are.
• Google Fonts, which is how the site renders its typeface.
• Image hosting, for some of the photographs.

Those companies receive your IP address and basic browser information, as they would on any site that embeds a map. That is their processing, under their own privacy policies, and we have no access to it.

We do not run advertising trackers or analytics on this site, and we set no cookies of our own. If that changes, this section changes with it.

07How long we keep it

We keep service records for as long as we need them to honor warranties and meet our accounting and tax obligations, and then we dispose of them. If you want your records removed sooner, ask us — see below.

08Your choices

Write to us at contact@upfixappliance.com and we will:

• Tell you what information we hold about you.
• Correct anything that is wrong.
• Delete your records, where we are not required to keep them for warranty, tax or legal reasons.
• Stop sending you messages that are not about an appointment you booked.

You do not need to give a reason, and asking will not affect the service you get from us.

09Children

Our service is for homeowners, landlords and property managers. This site is not directed at children under 13, and we do not knowingly collect their information. If you believe a child has given us personal information, write to us and we will remove it.

10Changes to this policy

If we start using a new tool that handles your information — analytics, advertising, a different scheduling system — we will update this page and change the date at the top. We will not quietly broaden what we do with data you already gave us.